Frequently asked questions

Question: What shall I do if I haven’t been delivered a payment confirmation?

Answer: If you haven’t been delivered a confirmation of the payment for your tickets, please check the Spam folder first. Your mail server might have moved the tickets to Unsolicited Mail (spam).

 

 

Question:  What shall I do if there is no confirmation e-mail in my Spam folder?

Answer: If there is no confirmation e-mail in your Spam folder, please continue to (here). Enter in the form your contact e-mail used in placing your order and we will re-send you the payment confirmation.

 

 

Question: I haven’t been delivered the payment confirmation by e-mail despite repeated attempts.

Answer: If you haven’t been delivered the payment confirmation despite repeated attempts, please continue to (here). You will be able to download it after completing the form.

WHERE TO FIND US

Centre of Czech Puppeteers / National Marionette Theatre performs in Prague, at the theatre “Říše loutek” (The Kingdom of Puppets), Žatecká Street No. 1, Prague 1 - Staré Město (a side entrance to the Municipal Library building), near Old Town Square at the crossroads of Žatecká Street with Kaprova Street.

The theatre is easily and conveniently accessible by transport : it is situated 50 metres from the metro stop “Staroměstská” (line A) and 100 metres from a stop of trams no. 17 and no. 18 and the bus stop “Staroměstská” of bus no. 207 on Jan Palach Square

Theatre enter

Žatecká 1
Prague 1 - Staré Město
110 00
Czech Republic

+420 224 819 322

+420 724 367 126

festival@mozart.cz

www.mozart.cz